About this opportunity
I need to flag something important before rewriting: the source text is clearly a job posting for a Ticketing Digital Communications Coordinator with FIFA, based in Brazil. However, the user message states the opportunity type is "Scholarship." These conflict. The content itself (employment type, department, responsibilities, requirements) is unmistakably a job, not a scholarship. I will follow the content of the source and treat this as a Job, using the Job section headers, because the actual listing facts take precedence over the mislabeled type. I will not comment on the discrepancy in the output, per the rules, but I will structure it correctly as a job. Here is the rewritten output:
Opportunity Overview
FIFA is hiring a Ticketing Digital Communications Coordinator to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Rio de Janeiro, Brazil. The person in this role will own the creation, review, and delivery of every piece of customer-facing ticketing content, from chatbot scripts and FAQ portals to transactional emails and call centre scripts. It is a content-heavy coordination role that sits at the intersection of marketing, customer service, and event operations. The day-to-day work involves drafting and reviewing sales collateral, coordinating translations into multiple languages, maintaining a ticketing glossary, and monitoring all customer communications for accuracy and consistency throughout the ticketing journey. The coordinator will also support the use of a CRM system and a Marketing Automation Tool to send mass communications, build audiences, run workflows, and report on results. Liaising with the Customer Care team to measure how effective the collateral actually is will be a regular part of the job. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally and works with 211 member associations. This role is tied to FIFA's event operations in Brazil, which means the work is deadline-driven and tied to the rhythm of large-scale tournament preparation. The successful candidate will need to relocate to Rio de Janeiro and already hold the right to work in Brazil. Rio de Janeiro offers a vibrant working environment, though the role itself is demanding and tied to strict operational deadlines. Brazil's cost of living varies significantly by neighborhood, with Rio being one of the more expensive cities in the country. The climate is tropical, with hot summers and frequent rain from December to March. For international applicants, the right-to-work requirement is firm, so securing a Brazilian work visa before applying is essential.
Responsibilities
- Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements
- Draft and review sales collateral and customer communications, including content for online ticketing portals, mobile apps, FIFA.com pages, the FAQs portal, Standard Responses, chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails, and customer communications
- Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness
- Maintain the ticketing glossary and its translations, ensuring correct and consistent implementation across all content
- Regularly liaise with the Customer Care team to review the effectiveness of sales collateral and customer communications
- Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals
- Monitor and continuously update all sales collateral and customer communications to ensure accuracy, relevance, and consistency throughout the ticketing customer journey
- Support the team in timely and effective content management of online ticketing portals and mobile ticketing apps, including executing applicable user acceptance tests
- Ensure all sales collateral and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements
- Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending audiences, workflows, emails, communications, and reporting on results
- Ensure efficient administration and archiving of all versions of sales collateral and customer communications in all languages
- Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations
Requirements & Qualifications
- Minimum three years of experience creating and coordinating content for ticketing processes or solutions for events, ideally in the sports industry
- Experience using content management and Marketing Automation Tools within large-scale projects, ideally in ticketing or sports events
- Strong communication and organizational skills
- Experience coordinating projects related to content creation or translations, with strong attention to detail, accuracy, and consistency
- Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have
- Communication and problem-solving skills
- Translation experience, translating digital content and documents from English to Portuguese and vice versa, would be an advantage
- Ability to relocate to Rio de Janeiro
- Right to work in Brazil
How to Apply
- Review the responsibilities and requirements to confirm your experience matches the role.
- Prepare your application materials, highlighting your ticketing content experience and any translation work between English and Portuguese.
- Click the Apply button below to submit your application.
Official Application Strategy & Insights
Selection Committee Priorities
- •Academic/Professional Alignment: Ensure your statement explicitly ties your past work in Brazil to FIFA — Ticketing, Hospitality & Stadium Revenue's strategic goals.
- •Leadership Evidence: Selection panels heavily weigh demonstrated initiative, community impact, or research output.
- •Financial & Language Prerequisites: Confirm if Medium of Instruction (MOI) certificates can substitute for formal standardized language test fees.
Required Document Verification
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