About this opportunity
Opportunity Overview
FIFA is hiring a Fan Services Manager for a fixed-term, full-time role based in Brazil, working within the Tournament and Venue Operations department. This role sits at the heart of delivering a world-class experience for fans attending FIFA events, ensuring that every touchpoint, from arrival at the stadium to the final whistle, runs smoothly and safely. The position is tied to major tournament operations, so the work is intense, seasonal, and highly coordinated. The Fan Services Manager will be responsible for planning and executing fan-facing services across multiple venues. That means overseeing wayfinding, information desks, accessibility services, and crowd flow. You will work closely with local organizing committees, venue staff, and volunteers to make sure fans know where to go, what to bring, and how to enjoy the event. It is a role that combines logistics, customer service, and crisis management, often under tight deadlines and in high-pressure environments. FIFA is the global governing body of football, headquartered in Zurich, Switzerland. It organizes the World Cup, the Women's World Cup, and a range of youth and club competitions. With 211 member associations, FIFA's operations span every continent, and its tournament division is known for its rigorous planning standards and massive scale. Working for FIFA means being part of a highly professional, fast-moving organization where precision and teamwork are non-negotiable. Brazil is a football-obsessed nation with a deep tournament history, having hosted the 2014 World Cup and the 2019 Copa América. Working there means dealing with tropical heat, large crowds, and passionate fans who expect a high-energy atmosphere. Portuguese is the local language, though English is common in professional and tournament settings. The cost of living varies widely by city, with São Paulo and Rio de Janeiro being the most expensive. For international applicants, securing a work visa is typically handled through the employer, but the process takes time, so early preparation is key.
Responsibilities
- Lead the development and delivery of the Fan Services operational plan for assigned venues and matches
- Coordinate with venue management, security, and transport teams to ensure smooth fan arrival, entry, and exit
- Oversee the setup and staffing of information booths, help desks, and accessibility services
- Manage fan communication, including signage, announcements, and digital messaging during events
- Train and brief volunteers and casual staff on fan service standards and procedures
- Monitor crowd flow and identify potential bottlenecks or safety issues in real time
- Handle escalated fan complaints and incidents, ensuring quick and professional resolution
- Liaise with local authorities, emergency services, and stadium operators on fan safety protocols
- Collect and report post-event feedback to improve future fan experiences
- Ensure compliance with FIFA's accessibility and inclusion standards across all fan touchpoints
Benefits
- Fixed-term full-time contract with FIFA, a globally recognized organization
- Opportunity to work on high-profile international football tournaments
- Exposure to world-class event operations and venue management practices
- Travel and accommodation support for venue assignments, where applicable
- Professional development and networking opportunities within the sports industry
Requirements & Qualifications
- Bachelor's degree in hospitality, event management, sports management, or a related field
- Minimum of 5 years of experience in fan services, customer experience, or event operations at large-scale events
- Proven experience managing teams, including volunteers, in a live event environment
- Strong knowledge of stadium operations, crowd management, and safety regulations
- Excellent communication skills in English; Portuguese is a strong advantage
- Ability to work flexible hours, including evenings, weekends, and match days
- Calm and decisive under pressure, with strong problem-solving skills
- Proficiency in Microsoft Office and event management software
- Willingness to travel and work across multiple venues within Brazil
- Previous experience with FIFA tournaments or similar international sporting events is a plus
How to Apply
- Prepare your CV and a cover letter highlighting your relevant event and fan services experience.
- Submit your application through the official FIFA careers portal.
- Click the Apply button below to submit your application.
Official Application Strategy & Insights
Selection Committee Priorities
- •Academic/Professional Alignment: Ensure your statement explicitly ties your past work in Brazil to FIFA — Tournament and Venue Operations's strategic goals.
- •Leadership Evidence: Selection panels heavily weigh demonstrated initiative, community impact, or research output.
- •Financial & Language Prerequisites: Confirm if Medium of Instruction (MOI) certificates can substitute for formal standardized language test fees.
Required Document Verification
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